About Us

Coats with excessive Matts/Knots may incur an extra charge. Your desired groom may not be possible if your dog’s coat is matted or knotted. We will not brush out bad matts/knots as this is distressing for your fur baby and can scare them off future grooms. We'll cut/shave matts & knots out as neatly as possible to give your dog a fresh start.

If your dog is difficult to groom, we may not be able to complete your desired groom, however, we will endeavor to still make your fur baby beautiful. Extra charges may apply for additional grooming time.

The safety of the groomer and the pet is of great importance. We reserve the right not to groom or complete the groom of dogs exhibiting aggressive behavior.  Charges may still apply. 

 If your dog is found to have fleas or a tick a flea& tick rinse will be applied, and additional fee's will be charged. I strongly recommend using a regular tick treatment. Prevention is better than treatment.

We do NOT offer anal gland expression, as this should be performed by a licensed veterinarian.

It is your responsibility as a pet owner to inform the groomer of any known pre-existing conditions or injuries that could affect our ability to groom or cause pain to your pet.

In the unfortunate event of an emergency, in your absence, you authorize The Happy Groomer to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. 

Payment is to be made by the end of the groom. Payment can be cash or a credit card.  

There is a 24-hour cancellation policy. If you need to cancel or reschedule, please try and give us 24 hours' notice. The cancellation fee is 50% of the services booked. We try to offer others on our cancellation list an appointment if there is a cancellation. As during peak times, we do book up sometimes 7 weeks in advance. But if we are given less than 24 hours' notice that most of the time isn't possible. 

Here at The Happy Groomer, we will always do their best to protect the health, wellbeing and safety of your dog whilst on premises. You acknowledge that accidents can and do happen and you hereby absolve The Happy Groomer and its groomer(s) from any and all responsibility involving, injury, escape, damage or disease during and after their grooming appointment.